How to Get Captioned Voice Messages - Sorenson

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How to Get Captioned Voice Messages

Captioned voice messages is consistently at the top of the list of CaptionCall customers’ favorite features. It’s also one that users tell us they have trouble getting started with.

Let’s review how you can make the most of your captioned voice messages feature and never miss a word…even when you miss a call!

You can caption your voice messages using

the built-in answering system on your CaptionCall phone
your phone provider’s voicemail service
your standalone answering machine

We’ll show you how to set up whichever you prefer.

Note: The CaptionCall built-in answering system cannot record an incoming message while you are using the phone; the caller will get a busy signal. Some people prefer to use their provider voicemail for this reason.

Choose your voice message option

On your CaptionCall phone, touch Settings in the bottom left corner of the screen.
Scroll down to the System section and touch Voice Messages.
Touch the option you want to use: CaptionCall’s built-in answering system, your provider voicemail, or a standalone answering machine.
- If you choose your phone provider voicemail, a field will appear to enter the access number for your voicemail service. Touch the black box to enter your number, then touch Done.

Check your captioned voice messages

If you’re using the CaptionCall built-in answering system or your phone provider voicemail service:

Press the Voice Messages button below the screen on your phone
Touch the message you want to review from the list to listen to the audio and see the captions on screen.

If you’re using a standalone answering machine:

Press the Voice Messages button below the screen on your phone and pick up the handset.
Hold the handset up to your answering machine while you play the message and CaptionCall will caption it just like a live phone call.
Afterward, you can save the captioned voice message just like you’d save the captions from a phone call.

Looking for more helpful CaptionCall how-tos? Check these out:

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CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and CaptionCall Mobile app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: sorenson.com/legal.

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