Hearing Health Educators’ CaptionCall Review

Play Video

Hearing Health Educators’ CaptionCall Review

The team at Soundly.com — a hearing health education site run by audiology experts and hearing aid users — tried CaptionCall and shared their impression of the product and service.

CaptionCall users tell us all the time how much they love the service and the impact it’s made on their daily lives and confidence on the phone. Users like Jerry:

“I can actually hear and understand what is being communicated. Receiving my caption phone was one of the best, most pleasant, professional presentations that I have ever experienced. I have recommended the caption phone to many. All I can say is that it is the best thing that has happened to me, and my wife.”

Still, we were curious how CaptionCall stood up in a review from people who work with hearing health solutions every day. Watch the video above or read the written review at Soundly.com to see the big takeaways from their test drive of CaptionCall.

We’re happy the review is so positive about the installation and training process because our Red Carpet Service is one of the things our CaptionCall team is most proud of. Our trainers provide that quality service to your patients when you refer them for CaptionCall, and your account manager offers that same level of service to you.

Meet featured CaptionCall trainer Susan and featured account manager Michael

CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and CaptionCall Mobile app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: sorenson.com/legal.

FCC rules permit you to port your telephone number to the VRS provider of your choice. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location in your device settings or by calling (866) 756-6729. To learn how to update on your device visit https://sorenson.com/vrs/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: sorenson.com/legal. For information on toll-free numbering, please visit https://sorenson.com/vrs/toll-free-numbers/.

Sorenson VRS is only available if you are eligible for VRS and have registered in the FCC’s User Registration Database. The cost of VRS is paid by a federally administered fund. Accordingly, use of Sorenson VRS calling for video conferencing is subject to compliance with FCC regulations and Sorenson’s VRS EULA. Under federal law, you may use VRS only if you have a speech or hearing disability and need VRS in order to communicate. Also, call participants must be in a different location than the other individuals on the call. VRS cannot be used for webinars or with a privacy screen because the interpreter must be able to see the Deaf participant at all times.