Four Ways Your Account Manager Can Help

Four Ways Your Account Manager Can Help

When you partner with CaptionCall, we’re a team. You can count on your Account Manager to be there when you need anything.

Here are four reasons to call your AM (not that you need an excuse — we love talking to you!):

Trouble with your demo phone. Has your phone seen better days since you first started referring eligible patients? Did an excited patient get a little overzealous? If you ever need troubleshooting or a replacement demo phone, your AM can help! You’ll be back to demoing in no time.
Learning CaptionCall features. Maybe you can’t quite remember where to find a certain setting or you heard about something new at our last event. Either way, your AM can talk you through all the latest features (and the classic ones, too!).
Tips on how to demonstrate features to patients. Our team is deeply familiar with how your eligible patients use CaptionCall every day. We’ve learned which features get them most excited and why. Your AM is happy to share that knowledge with you so that you can have conversations that will resonate about how call captioning will help them with their hearing loss.
Scheduling a CEU. CaptionCall by Sorenson provides continuing education opportunities for audiologists, office staff, and other hearing health professionals. You can sign up through Audiology Online or contact your AM about accessing our CEU courses.

Your Account Manager has a lot of knowledge and support to offer, so never hesitate to reach out to them. Want to get to know more of our Team?
Get to know Account Manager Casey Lipscomb and Trainer Donna Duggins.

CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and CaptionCall Mobile app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: sorenson.com/legal.

FCC rules permit you to port your telephone number to the VRS provider of your choice. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location in your device settings or by calling (866) 756-6729. To learn how to update on your device visit https://sorenson.com/vrs/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: sorenson.com/legal. For information on toll-free numbering, please visit https://sorenson.com/vrs/toll-free-numbers/.

Sorenson VRS is only available if you are eligible for VRS and have registered in the FCC’s User Registration Database. The cost of VRS is paid by a federally administered fund. Accordingly, use of Sorenson VRS calling for video conferencing is subject to compliance with FCC regulations and Sorenson’s VRS EULA. Under federal law, you may use VRS only if you have a speech or hearing disability and need VRS in order to communicate. Also, call participants must be in a different location than the other individuals on the call. VRS cannot be used for webinars or with a privacy screen because the interpreter must be able to see the Deaf participant at all times.