Caption Training for Healthcare Provider Staff 

Talking to patients about how well they can use the phone will help determine if they need call captioning.

• Do you have a hard time hearing on the phone?
• Do you have to ask people to repeat themselves regularly on the phone?
• Do you avoid answering the phone or ask others to make calls for you? 

CaptionCall by Sorenson and the CaptionCall Mobile app are user-friendly tools to help Deaf and hard-of-hearing patients understand phone calls better.  

CaptionCall

• The CaptionCall service includes our captioning home phone
• Captions help users avoid mix-ups and misunderstandings for more enjoyable conversations
• It works just like a regular phone, but with a large screen with big text for easy reading
• Even if they miss a call, they can get captions of the voicemail message
• Your patients can customize the audio to match their audiogram 

CaptionCall Mobile

• Patients can take captioned calls with confidence everywhere they go
• Real-time captions appear like a live text conversation with no lag in the conversation
• They can review saved call transcripts for important details like dates and addresses.

Refer to your demo CaptionCall phone or offer a brochure. 

CaptionCall is part of a federally funded program that provides captioning service for people with hearing loss who need captions to use the phone effectively.

• A professional can refer the CaptionCall phone at no cost to the user with hearing loss that necessitates the use of captioning to communicate effectively on the phone.
• CaptionCall will contact the patient within two business days of the referral to schedule their installation.
• CaptionCall for home service includes complimentary delivery, installation, and training. If your patient opts for our Red Carpet Service, a trainer will come to their home to set up CaptionCall and teach them how to use it. 

• Verify the patient needs captions to use the phone effectively because of their hearing loss.
• Verify the patient has a home phone line or an Internet connection if they want a CaptionCall home phone. 
• Offer to help them request no-cost Sorenson call captioning service and phone. 
• Complete their referral form before they leave your office.