Sorenson maintains a comprehensive information security program to protect customer data and ensure the security of its services. This program places strong emphasis on proactive security measures, including annual risk assessments, third-party penetration testing, and a Security and Privacy by Design (SPbD) approach to integrate security and privacy into system development. The program also features annual policy updates, continuous monitoring, and third-party assessments — such as SOC 2 — to validate its effectiveness.

Technology offers companies options to offer sign language for financial services with scheduled or on-demand Video Remote Interpreting (VRI) as well as traditional on-site interpreting. You can make financial services accessible to deaf clients as well as hard-of-hearing and multilingual customers with Sorenson’s interpreting, translation, and captioning solutions. 

Financial services and their customers benefit from accessibility that makes it easier for everyone, including people with disabilities or limited English proficiency, to manage their finances independently and securely. Language accessibility also reduces the likelihood of accusation that financial institutions failed to inform customers of required information. 

Accessibility broadens reach, builds trust, and is essential to improving customer experience.