Humans are Still Key to Accessible, AI-driven Tech

Captioning is part of everyday life. It has to be:

As artificial intelligence (AI) algorithms move toward making captioning faster, we continue to learn more and more about AI triumphs and limitations. This article from SHL breaks down the accuracy of popular ASR (Automated Speech Recognition) vendors and explains why huge AI improvements are still not enough.

Since AI-enabled tools alone don’t deliver the captioning standard that is required by the ADA in many environments, CaptionCall by Sorenson supplements AI-enabled ASR with human intervention. This leverages the strengths of both intelligent processing tools and human knowledge. You can find more about the impact of this machine/human combination on our blog. Sorenson continues to look to the future and incorporate AI advancements into our human-centric approach.