How to Refer Patients for Call  Captioning

You can help patients whose hearing loss necessitates captioning to use the phone effectively with no-cost call captioning service from Sorenson

Provide Patient Solutions with Sorenson  

We make it easy to refer Sorenson call captioning services for your eligible hard-of-hearing patients in three ways: 

  • You can refer the CaptionCall by Sorenson captioning phone and service using your OMS, submit our online form, or send a PDF
  • There is no cost to you or your patients, and we’ll contact your patient directly to confirm their eligibility and arrange for delivery, installation, and in-home training as part of our renowned Red Carpet Service
  • Sorenson’s hearing health solutions fit seamlessly into personalized plans to improve your patients’ quality of life
hearing health professionals, audiology office staff, patient care coordinators, hearing aid specialists, CaptionCall referral form


Add the CaptionCall by Sorenson module to your Noah software to easily integrate requesting the service into your patient records 

Management Software

More Referral Options

Email | Fax | Mail

English PDF

Spanish PDF

Refer a Patient Online

CaptionCall’s service is available only to individuals who have a hearing loss and need telephone captioning to communicate effectively on the telephone.

"*" indicates required fields

Patient information

Patient name*
Patient address*

Additional Contact Information (optional)

Additional Contact's Name

Referred By

Provider Name*

This form is not required by the Federal Communications Commission or any other government entity


CaptionCall is available in the United States ONLY. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone remains the property of CaptionCall in order to provide ongoing support, service, and upgrades. ©2023 CaptionCall, LLC. All rights reserved. Patent information: CaptionCall and the spiral mark are registered trademarks of CaptionCall, LLC.