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Sorenson Captioning Provides North American Colleges, Universities Options to Widen Circles of Communication Inclusion

New services offer meaningful access to information, opportunities, and ongoing success. Sorenson is raising the bar in expectations for higher education DEI, compliance initiatives



SALT LAKE CITY – (Aug. 15, 2022) With a mission to advocate for inclusive communication for Deaf, hard-of-hearing, and diverse communities globally, language services provider Sorenson today announced an expansion of its captioning services for use in higher education. These services will provide participants – students, faculty, and staff with unique visual and linguistic learning styles – with access to critical information that will enable them to learn, contribute, and flourish beyond the campus setting.

Sorenson will now provide on-demand captioning, which will include communication access real time translation (CART) and transcription services. The announcement comes as demand for these services is increasing among colleges and universities that are looking for solutions to drive recruitment, enrollment, engagement, and graduation rates among today’s students and higher education employees. 

“The classroom is an important backdrop for true learning and human understanding. As a leader in innovative communication technology, we are connecting learners and teachers in various settings through the power of language – across signed, spoken, and written communication,” said Sorenson CEO Jorge Rodriguez. “We’re urging colleges and universities to learn more about disability rights. That knowledge will inform them about ways they can enhance the experiences of their students, faculty, and staff. Implementing inclusive communication technologies can bridge languages and cultures, increase learning and understanding, and give participants the opportunity to transform their lives.”

Providing options for sign language interpreting and captioning often fulfills compliance and legal requirements for functionally-equivalent communication for Deaf and hard-of-hearing people while, simultaneously, holds the institution accountable and reduces liability, all while enhancing the educational institutions’ commitment to Diversity, Equity, Inclusion, and Accessibility (DEI +A) initiatives and complying with accommodation laws. 

Sorenson’s newest captioning service includes on-demand and CART services, ideal for higher education and live learning. Captions and transcripts of class accommodate different approaches to learning, support an inclusive learning environment, provide the option to use a live captioning agent with expertise in specialized course topics, and increase comprehension and accuracy of information. 

Since 2011, Sorenson has provided phone captioning – under its CaptionCall brand – for hard-of-hearing people who need captions to use the telephone effectively. In addition, Sorenson, one of the largest private employers of Deaf people in America, is the world’s leader in sign language interpretation and provides on-site, in-person interpreting as well as remote, or over video, sign language interpretation. “Sorenson is a customer-centric company, and we will continually evolve to meet the diverse needs of our diverse communities,” Rodriguez said. “To become a more inclusive world, we need to offer real, accessible, and inclusive technologies.” 


Press Contact 
Ann Bardsley 
Director of Public Relations 
Sorenson 801-287-9400 
abardsley@sorenson.com 

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.