Provider Patient Referral

Hearing healthcare providers, refer your eligible patients for call captioning

Register for Video Relay

Let Sorenson connect you with interpreted calls via videophone, computer, or mobile device

Register for CaptionCall or Olelo

Restore your confidence on the phone with Sorenson call captioning for landline or mobile

Schedule Services

Request interpreting or captioning solutions to connect your people 

Sorenson, AWS Announce Collaboration to Service Worldwide Deaf and Hard-of-Hearing Communities


SALT LAKE CITY – (July 13, 2022) With a vision of rapidly scaling and delivering accessible communication services to Deaf, hard-of-hearing, and diverse communities worldwide, Sorenson today announced a new relationship with Amazon Web Services (AWS). The collaboration will support Sorenson’s digital transformation from on-premises data centers to AWS. The virtual, automated infrastructure will increase Sorenson’s operational efficiency and enable the leading provider of communication solutions for the Deaf to deliver critical services to new countries and in new languages. 

“Collaboration with AWS, our main provider for cloud-based services, delivers the agility and scalability to empower our expansion and enhances our capacity to innovate for future customer needs,” notes Chief Technology Officer Rick Kreifeldt. 

“Moving to the cloud will result in improved, ease-of-use services for our customers, which is our priority,” Kreifeldt says, adding Sorenson is now leveraging the cloud services to provide sign language interpreting for international customers that are being served from the company’s U.K. office.  

Additional work between AWS and Sorenson includes interpretive services for AWS events provided by Sorenson, including re:Invent, AWS’s flagship conference. This important work ensures the Deaf community is able to join technical conversations and lead digital transformations, and ensures AWS events are inclusive to all. As part of Sorenson’s own digital transformation, AWS will power next generation services and enhance the firm’s technology platforms to enable new and innovative solutions, while helping to drive functional equivalency to better serve the Deaf and hard-of-hearing communities. 

Earlier this year, Sorenson announced The Corporate Consortium Paid Partnership, in collaboration with Amazon, to support the development of sign language interpreters. This pilot is designed to support the development of American Sign Language (ASL) interpreters by working together to provide paid practicum and mentoring experience to current students and new graduates of ASL interpretation programs.

“We’re thrilled to work with Sorenson to create accessibility for the Deaf, hard-of-hearing, and diverse communities worldwide, said Rich Geraffo, Vice President of North America at AWS. “At AWS, we believe that technology should be built in a way that’s inclusive, diverse, and accessible. I’m proud to be working alongside the Sorenson team to innovate new solutions and create meaningful experiences to help this community.” 

“Communication inclusion for everyone in every setting – work, school, medical offices, and beyond, is a basic human right,” notes Jorge Rodriguez, CEO of Sorenson, “We are thrilled to team with Amazon in these endeavors as we continue to advance human connection for all people  – universally – through the power of language and conversation.” 



Press Contact 
Ann Bardsley 
Director of Public Relations 
Sorenson 801-287-9400 
abardsley@sorenson.com

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.