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CaptionCall Rebrands as Part of Sorenson Expansion

The industry leader in captioning services transitions to a new endorsed brand, CaptionCall by Sorenson



SALT LAKE CITY – (Oct. 25, 2022) CaptionCall has always been part of the Sorenson family, a leader of inclusive communication services for Deaf, hard-of-hearing, and diverse people. As Sorenson expands its technology and services across the globe, CaptionCall, the industry leader in no-cost telephone captioning for people with hearing loss who need captions to use the telephone, launches a campaign to transition to a new endorsed brand, CaptionCall by Sorenson, beginning Oct. 21, 2022.

“Over the years, CaptionCall phones and services have updated and changed, and this is no different. We are still committed to providing the reliable service our customers have come to expect. And we are continuing to cultivate an experience to help you get the most out of CaptionCall by Sorenson,” said Sorenson Chief Marketing Officer Camila Casale. “In the coming months, we will transition to our new endorsed brand with an updated logo, app icon, and improved technology and features.”

The CaptionCall by Sorenson phone displays easy-to-read captions of conversations in real time, for those with hearing loss. The newly endorsed brand will be reflected on CaptionCall by Sorenson phones, software updates, the CaptionCall website, across all social media platforms, and in the re-launch of the CaptionCall by Sorenson customer newsletters. As part of the new endorsed brand, consumers and hearing health providers can expect the same level of support and service as before, at no cost for eligible users. Services and features include:

  • Easy-to-use and intuitive interface
  • Dials, rings, and works just like a regular phone
  • Option to turn captions on and off as needed  
  • Speakerphone, custom audio, answering machine, and captioned voice messages included 
  • Bluetooth connectivity
  • Complimentary delivery, installation, training, and support 
  • Captioning that makes it easier to understand phone calls, even if you don’t hear every word 
  • Hearing aid-friendly technology

CaptionCall by Sorenson is part of a federally funded program to benefit people with hearing loss, so this service is only available in the United States. Federal law prohibits anyone but registered users with hearing loss from using internet protocol captioned telephones with the captions turned on. IP Captioned Telephone Service may use a live operator at times, where the operator generates captions of what the other party says. These captions are then sent to your phone. The cost for each minute of captions generated is paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall by Sorenson phone remains property of CaptionCall by Sorenson to provide ongoing support, service, and upgrades. 


 


Press Contact 
Ann Bardsley 
Director of Public Relations 
Sorenson 801-287-9400 
abardsley@sorenson.com 


Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.