Interpreting Services for Investing and Finance  

Accessibility matters to clients and staff. And making your customer experiences and corporate communications more accessible is easy with sign language interpreting services from Sorenson. 

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Make Financial Services Accessible in Sign Language Interpreting  

Sorenson’s sign language interpreting solutions for finance let financial services providers support interactions between Deaf and hearing staff, candidates, clients, and partners. Today’s job candidates and clients think DEIA is important. Sorenson’s services help your business make it a priority, so you can attract and retain talent and customers. 

Financial Services Solutions



Video Remote Interpreting (VRI)



On-Demand VRI



On-site Interpreting

Video Remote Interpreting (VRI)

With VRI, schedule sign language interpreting over video to connect with clients, prospects, job candidates, and employees. Sorenson’s reliable, accurate sign language interpreters enable seamless in-person or virtual discussions between Deaf and hearing participants with an interpreter over an internet connection. Use VRI for staff meetings, candidate interviews, and employee-supervisor discussions. You can select interpreters with knowledge of the financial industry and subject matter.

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An image of a computer monitor showing a VRI session where an ASL interpreter uses sign language for banking services.

On-Demand VRI

Access a sign language interpreter whenever you need one for banking and other financial services with on-demand VRI. Click a button in the Sorenson app to request an interpreter and ensure you never miss a chance to connect and provide excellent customer service and accessibility.

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Image of a monitor showing a VRI session where an ASL interpreter uses sign language for banking over Sorenson app.

On-site Interpreting

On-site sign language for the financial sector maximizes accessibility. Dedicated interpreters provide live interpreting to communicate in real-time. In-person interpreting optimizes engagement, participation, and relationship-building.

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A photo of 3 people sitting across from each other. Person on left is signing to the other two people to facilitate sign language assistance while banking.

Frequently Asked Questions

Find answers to frequently asked questions about Sign Language Interpreting services for banking and more. 

Financial service companies can make services accessible to Deaf individuals with an on-staff Sign Language Interpreter or with on-site or video remote interpreting through a professional third-party interpreting service, such as Sorenson.  

The ADA prohibits any U.S. company from discriminating against people with disabilities, including the Deaf and hard-of-hearing. Any company with 15 or more employees must provide equal access to all when applying for, interviewing for, or holding a job. Companies that serve the public must also provide effective communication for customers. That includes making an ASL interpreter available if a Deaf individual asks for one.  

According to the World Health Organization (WHO), more than 5% of people worldwide have disabling hearing loss. To put that in perspective, if a bank has 100,000 customers, 5,000 of those customers would have disabling hearing loss. Those customers need—and are entitled to—the same banking services as hearing customers. Banks, CPAs, and investment firms can’t refuse an American Sign Language (ASL) request. Doing so violates the Americans with Disabilities Act (ADA). This applies to direct and indirect requests for ASL financial services. For example, if a caller using video relay service calls a bank, the bank can’t refuse the call.   

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