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Call Forwarding

How to use Olelo’s call forwarding feature

Find answers about call forwarding below. Still have questions? Contact us.

How can I forward calls from my usual phone number to Olelo?

Call forwarding lets you automatically send calls made to your usual cell phone number to your Olelo app instead, so that you can enjoy captions on all incoming calls on your phone.

Many Olelo users set up call forwarding so that they don’t have to give their new Olelo number out to old friends, companies, and other contacts.

With call forwarding, calls to your mobile phone number will automatically ring in the Olelo app!

To set up call forwarding, you dial a special code in your “old” cell phone dialer. Olelo makes this easy by pre-filling the special code you need to dial.

You only need to set this up once, and it will work for all incoming calls. You don’t need to do it for every call — once you’ve got it set up, it’s automatic!

Quick Start!

For step-by-step instructions for setting up call forwarding, see the section below.


If you'd like to get started right away, just open the Olelo menu by tapping the menu icon in the upper-left corner of Olelo.


Tap Call Forwarding and follow the on-screen guidance.


Read the text, tap Enable.


Read the text, tap Got It!


Tap the phone icon to dial the special activation code.


Allow the activation call to complete...this usually takes about 15 seconds or you'll see the below screen "Setting Activation Succeeded Voice Call Forwarding On All Calls". From here, tap Dismiss.


Read the message, and tap Got It!

If this doesn’t work, just navigate back to Olelo by finding the Olelo icon on your phone and tapping it.


You'll see the dialpad. You’re done! All calls to your mobile phone number will now be received in Olelo for captioning. Happy calling!

CaptionCall and Olelo by Sorenson is available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and Olelo app remains the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information:  www.Sorenson.com/Legal